This Privacy Policy explains how Renew collects, uses, stores, and protects your information when you use our old photo restoration service. We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly—with a fundamental, non-negotiable commitment to never collecting, extracting, processing, storing, sharing, or disclosing any facial information, facial recognition data, or biometric data related to you or any individuals depicted in your photos. This commitment is the cornerstone of our privacy practices, integrated into every aspect of our service design, development, and operation. We understand that the old photos you upload to our service are often irreplaceable treasures—cherished family portraits, childhood snapshots, group photos of loved ones, or personal mementos—that contain facial images of yourself, family members, friends, or other individuals. We treat the privacy of every person depicted in these photos with the utmost respect and diligence, and we take every possible measure to ensure that no facial information or biometric data is ever compromised. By using Renew, you acknowledge that you have read, understood, and agreed to the terms outlined in this Policy, including our unwavering dedication to protecting your facial privacy and personal information.
Renew is an old photo restoration tool that operates without requiring users to create an account or log in. This is a deliberate, privacy-first design choice intended to minimize data collection and eliminate the need for storing any personal account information—such as usernames, passwords, email addresses, or phone numbers—for login purposes. Our service is designed to be simple, intuitive, and fully privacy-focused, allowing you to restore old photos with minimal data collection and maximum protection. We take extra care to protect the privacy of individuals depicted in the old photos you upload—many of which may be fragile, sentimental images that contain sensitive facial details—and we never engage in any practice that could put this privacy at risk, including any form of facial data collection, analysis, or retention.
To provide and improve our photo restoration service, we may collect the following types of information, all of which are processed locally or transmitted securely for the sole purpose of completing the restoration process. Importantly, and we emphasize this again: we never collect, extract, analyze, or store any facial information, facial biometrics, or facial recognition data from you or from any of the photos you upload or capture. This commitment is central to our privacy practices, is non-negotiable, and applies to all aspects of our service—with no exceptions, no loopholes, and no hidden practices.
When you use the App to upload existing old photos from your device or capture new photos using your device's camera, we temporarily process these images to perform the AI-powered restoration. Critical to your privacy: our AI restoration technology is specifically designed, developed, and trained to focus exclusively on repairing photo defects—such as fading, blurriness, scratches, creases, discoloration, water damage, missing details, and other wear and tear that occurs over time—and enhancing the overall quality, clarity, and color accuracy of the image. It is never designed, programmed, or used to extract, identify, analyze, recognize, or store any facial features, facial landmarks, facial characteristics, facial expressions, facial contours, or biometric data related to any individuals in the photos.
Even when processing photos that contain clear, detailed portraits—whether of a single individual or a group of people—our technology does not recognize, record, retain, or process any facial information whatsoever. It treats the entire image as a single visual entity to be restored, without isolating, targeting, or analyzing any facial elements separately. Our AI algorithms are trained solely on non-identifiable, generic image patterns related to photo damage and restoration, not on facial features or biometric data. We never use any facial recognition technology, facial analysis tools, or biometric scanning capabilities in any part of our service, and our AI systems have no functionality to detect, extract, or store facial information.
These photos are only used for the specific restoration request you initiate and are not used for any other purpose—including AI model training, feature development, product testing, marketing, advertising, or sharing with any third parties. We never use the content of your photos, including any facial elements within them, for any reason beyond completing your requested restoration. Your photos are treated as confidential, temporary data, and we take all necessary measures to ensure that no facial information is ever exposed, accessed, or misused during the restoration process.
We may collect limited non-personal information about your device and how you use the App to optimize performance, improve user experience, and fix technical issues. This may include your device type (e.g., smartphone, tablet), operating system version (e.g., iOS 17, Android 14), App version, and basic usage data such as the number of restoration requests made, the average duration of restoration processes, the types of photo defects most commonly addressed (e.g., fading vs. scratches), and whether restoration requests are completed successfully or canceled. This information does not identify you personally, is aggregated to help us understand how users interact with the App at a general level, and never includes any facial information, biometric data, details about the content of your photos, or any personal identifiers.
This non-personal data is collected solely to help us enhance our service—for example, to ensure the App runs smoothly on different devices, to identify and fix technical glitches that may affect restoration performance, and to prioritize improvements to the types of photo defects users most frequently need repaired. It is never linked to any personal information, any facial data, or any of your photos, and it cannot be used to identify you or any individuals depicted in your photos.
Temporary data related to the restoration process, such as processing logs, restoration progress updates, and technical parameters used to repair your photo (e.g., adjustment settings for color restoration, scratch repair intensity), may be generated during the service. This data is only retained for the duration of the restoration process—typically a few minutes to an hour, depending on the complexity of the restoration task—and is deleted immediately upon completion or cancellation of the request. Importantly, this temporary data does not include any facial information or biometric data—it only includes technical details related to the restoration process itself, such as error logs, processing timestamps, and adjustment settings. It never includes any content from your photos, any facial features, or any data that could be used to identify individuals in your photos.
To further emphasize our unwavering commitment to your privacy, we explicitly, categorically never collect the following types of information, under any circumstances—with no exceptions, no hidden practices, and no temporary collection for any purpose:
Facial information: Including but not limited to facial features (eyes, nose, mouth, ears, facial contours), facial landmarks, facial expressions, facial skin details, facial hair, or any other visual data that could be used to identify, recognize, profile, or distinguish an individual based on their face. We never collect any visual data related to faces, whether from photos you upload, camera feeds, or any other source.
Facial recognition data: Any data generated by analyzing facial features for the purpose of identifying or authenticating an individual, including facial templates, facial signatures, biometric identifiers related to facial characteristics, or any data that could be used to match a face to a specific individual. We do not use any facial recognition technology, and we never generate or collect any facial recognition data.
Biometric data: Any other sensitive biometric information, such as fingerprints, voiceprints, handprints, retinal scans, iris patterns, gait, or any physical or behavioral characteristics that could be used to uniquely identify an individual. Our service has no functionality to collect, process, or store any biometric data of any kind.
Personal identifiers: Names, email addresses, phone numbers, home addresses, date of birth, national identification numbers, passport numbers, or any other information that could be used to identify you personally (beyond the limited, non-personal device and usage data described above). Since we do not require user accounts or login credentials, we have no reason to collect any of these identifiers.
Location data: We do not collect or track your device's location, even if location permissions are enabled on your device. Our service does not require location information to function, and we never request, access, or store any location data.
Contact lists or social media data: We never access, read, or store your device's contact information, social media accounts, social connections, or any data related to your personal or social networks. We do not integrate with any social media platforms, and we never request permission to access your contacts.
Other sensitive data: We never collect financial information (e.g., credit card details, bank account information), health information, or any other sensitive personal data that could put your privacy at risk.
The information we collect is used exclusively for the following purposes, andnever involves the use of facial information, biometric data, or any personal identifiers. We do not use your information for any unstated purposes, and we never share or sell your information to third parties for any reason—including marketing, advertising, or data brokerage.
To Provide Photo Restoration Service: The primary purpose of collecting your photos is to process them through our intelligent text-to-image technology to restore faded, blurred, or damaged old photos as requested. As noted repeatedly, this processing focuses solely on repairing photo defects and enhancing image quality—no facial information is extracted, analyzed, or used in this process. We use your photos only to complete the specific restoration request you initiate, and once the restoration is done, the photos are immediately deleted.
To Improve the App: Aggregated device and usage information is used to identify areas for improvement, fix technical issues, and enhance the overall performance and usability of the App. This helps us ensure that the App runs smoothly on different devices and operating systems, that our restoration technology continues to improve in repairing common photo defects, and that we can address any user experience issues that may arise. This aggregated data never includes any facial information, biometric data, details about the content of your photos, or any personal identifiers—it is purely statistical and used for service optimization.
To Ensure Service Security: We use limited, non-personal data to monitor and prevent fraudulent or abusive use of the service, such as attempts to upload inappropriate content, use the service for commercial purposes without authorization, or tamper with the App's functionality. This helps maintain a safe and reliable environment for all users, and does not involve collecting or analyzing any facial information, biometric data, or personal identifiers. Our security monitoring focuses on usage patterns, not on the content of photos or any sensitive personal data.
You agree not to upload, capture, or submit any photos or content that violates applicable norms or is harmful, including but not limited to:
Pornographic, obscene, or sexually explicit content;
Violent, bloody, or harmful content that may incite violence or cause distress;
Illegal content, including content that violates intellectual property rights, privacy rights, portrait rights, or other rights of third parties;
Content that promotes discrimination, hatred, extremism, or illegal activities (such as terrorism, gambling, or drug use).
We reserve the right to refuse service or block the processing of any content that violates these restrictions. Importantly, our review of content to enforce these restrictions is focused solely on identifying prohibited content—we do not extract, store, analyze, or retain any facial information, biometric data, or personal information during this review process. Our content review team is trained to focus only on whether the content violates our restrictions, and they do not access, record, or share any facial details or personal data from the photos. Any photos that are identified as violating our restrictions are immediately blocked from processing and deleted, with no retention of any content—including no facial information. If you encounter any inappropriate content while using the App, please contact us immediately using the email provided below.
We take the security of your information very seriously and implement a range of robust technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction—with additional, specialized safeguards in place to ensure that no facial information or biometric data is ever collected, exposed, or misused. These measures are regularly reviewed, updated, and tested to address emerging security threats and ensure compliance with global privacy standards. Our security practices are designed to align with our core commitment to privacy, and every measure we implement is focused on protecting your data—including the sensitive facial details in your photos—at every step.
Secure Transmission: All photos and data transmitted between your device and our service are encrypted using industry-standard encryption protocols (such as TLS 1.3) to ensure that the information cannot be intercepted or accessed by unauthorized parties. This end-to-end encryption applies to all data, including temporary restoration data, device information, and processing logs, and ensures that even if data were intercepted (which we take all measures to prevent), it would be unreadable and unusable. We never transmit any data—including photos—without encryption, and we use secure, trusted servers to handle all data transmission. This encryption ensures that any facial details in your photos are fully protected during transmission, with no risk of interception or exposure.
Temporary Storage: Your privacy is our top priority when it comes to storing any data related to your photo restoration requests, and this is particularly emphasized in our temporary storage practices—with a strict, non-negotiable commitment to never collecting, extracting, storing, or retaining any facial information, facial recognition data, or biometric data at any point. Photos uploaded for restoration are only stored temporarily on our highly secure, encrypted servers solely for the duration of the restoration process—typically a few minutes to an hour, depending on the complexity of the restoration task. This temporary storage is strictly limited to enabling us to complete your requested photo restoration, and we never use this storage window to access, analyze, extract, or retain any sensitive information, especially facial details, from your photos.
Once the restoration is complete and the result is successfully returned to you, the original uploaded photos, any processed versions of the photos, and all temporary restoration data are immediately and permanently deleted from our servers, leaving no residual data, no traces of your photos, and absolutely no facial information behind. We implement automatic deletion protocols that are rigorously tested, monitored, and enforced to ensure that no photo data—including any images containing facial features—is retained beyond the absolute minimum time required to fulfill your request. No photos are stored permanently unless you explicitly request and provide written authorization for such storage, and even in the rare case where permanent storage is authorized by you, the stored photos will be protected with end-to-end encryption, and we will never extract, isolate, or store any facial information separately from the full image. Your facial privacy is fully protected here: we never use temporary storage to capture, log, or retain any facial features, facial landmarks, or biometric data related to you or any individuals depicted in your photos, and all temporary storage activities are conducted in full compliance with our strict privacy standards to safeguard your sensitive information at every step.
Access Control: Only authorized personnel who need to access the data to maintain or improve the service (such as our technical support and development teams) are granted limited, role-based access to temporary data. These personnel are required to adhere to strict confidentiality obligations, undergo regular privacy and security training (including training on our strict prohibition of collecting facial information), and are prohibited from extracting, copying, sharing, or storing any user data—including any facial information that may be present in photos. Access to user data is logged and monitored in real time to prevent unauthorized use, and any violation of these access controls results in immediate disciplinary action, including termination of employment. We also implement multi-factor authentication for all authorized access to our servers, further reducing the risk of unauthorized access to temporary data.
Regular Security Reviews: We regularly review and update our security measures to address emerging threats and ensure that our protection mechanisms remain effective. This includes conducting regular security audits by independent third-party experts, testing for vulnerabilities (such as penetration testing), and updating our encryption and data handling practices to align with the latest industry standards. Our security reviews also include rigorous verification that our "no facial data collection" policy is strictly enforced across all aspects of the App and service—including our AI technology, data processing workflows, and employee training. Any gaps or risks identified during these reviews are addressed immediately, with priority given to protecting your facial privacy and personal data.
Local Processing Options: Where possible, we prioritize processing photos locally on your device, rather than transmitting them to our servers. This means that your photos never leave your device unless necessary for complex restoration tasks (such as deep scratch repair or high-resolution enhancement), further reducing the risk of any data exposure—and ensuring that no facial information is ever collected or processed externally. Local processing ensures that your photos remain under your full control at all times, with no risk of facial information being accessed or stored by our servers. When local processing is used, all temporary data generated during the restoration process is stored only on your device and is deleted immediately after the restoration is complete.
We retain your information only for as long as necessary to fulfill the purposes for which it was collected, or as required to maintain the functionality of the App—with strict adherence to our policy of never retaining any facial information, biometric data, or personal identifiers. Our data retention practices are designed to minimize data collection and ensure that your privacy is protected at all times, with no unnecessary retention of any data—including any photos or temporary processing data.
Photos and Restoration Process Data: Photos and all temporary restoration process data (e.g., processing logs, technical parameters) are retained only during the active restoration request and are deleted immediately after the process is completed (whether successful or failed). This includes all temporary data related to the restoration, and ensures that no facial information (even as part of the original photo) is retained beyond the time needed to complete your request. We do not keep backups of your photos, and once deleted, the data cannot be recovered—ensuring that no facial information is ever retained accidentally or intentionally.
Aggregated Device and Usage Information: Aggregated device and usage information may be retained for a longer period (up to 12 months) but is always anonymized and cannot be linked back to individual users. This aggregated data never includes any facial information, biometric data, details about the content of your photos, or any personal identifiers. After 12 months, this aggregated data is either deleted or further anonymized to ensure that it cannot be linked to any individual user or any specific photos.
You have the right to request the deletion of any residual data related to your use of the App at any time by contacting our support team using the email provided below. Upon receiving your request, we will conduct a thorough search for any data related to your use of the service, delete it immediately and permanently, and confirm the deletion to you via email within 3-5 business days. We will also verify and confirm to you that no facial information, biometric data, or personal identifiers were collected or retained in the first place, in line with our core privacy commitments.
Renew may use limited third-party services to support the operation of the App, such as cloud computing services to process complex restoration requests, server hosting services, or security monitoring tools. These third-party service providers are carefully selected based on their strong commitment to privacy and security, and they are required to adhere to strict privacy and security standards—including a strict, written prohibition on collecting, extracting, processing, storing, or sharing any facial information, biometric data, or personal identifiers. They are only granted access to the minimum amount of data necessary to perform their services (such as temporary restoration data, excluding any facial information or personal identifiers) and are prohibited from using the data for any other purpose—including their own product development, marketing, or AI training.
This Privacy Policy does not apply to the practices of third-party service providers, and we are not responsible for their privacy policies or actions. However, we only partner with third parties that demonstrate a proven track record of protecting user privacy, that agree to our strict data handling requirements (including the prohibition on collecting facial data), and that allow us to audit their practices to ensure compliance. We regularly review the privacy practices of our third-party partners to ensure they continue to adhere to our standards, and we terminate any partnership immediately if a third party fails to comply with our privacy requirements—including any attempt to collect facial information or biometric data. We encourage you to review the privacy policies of any third-party services you interact with through the App to ensure they align with your privacy expectations.
You have the following rights regarding your information when using Renew, including additional protections related to the non-collection of facial information. We are committed to upholding these rights and making it easy for you to exercise them, with transparent processes and prompt responses to your requests.
Right to Control Your Photos: You retain full ownership and control over all photos you upload or capture using the App. We do not claim any rights to your photos, and you can delete them from your device at any time. Since we do not collect or store any facial information, facial recognition data, or biometric data, you never have to worry about your or others’ facial data being retained, misused, or shared without your consent. Your photos are only processed temporarily to complete your restoration request, and then deleted immediately.
Right to Access and Delete Data: You can request access to any personal information we may hold about you (if any) or request the deletion of such information by contacting our support team. We will respond to your access request within 3-5 business days, providing you with a clear, detailed explanation of any data we hold—and confirming that no facial information or biometric data is held. We will delete any residual data related to your use of the service promptly upon your request, and confirm the deletion to you in writing. We will also provide you with a summary of the steps taken to delete your data, including verification that no facial information was retained.
Right to Opt-Out of Data Collection: You can choose not to provide certain information, such as device usage data, by adjusting your device settings (e.g., disabling app analytics). However, note that some features of the App may require certain information to function properly, and opting out may limit your ability to use these features. Importantly, you do not need to opt out of facial data collection—we never collect it in the first place. Our "no facial data collection" policy is automatic and applies to all users, with no action required on your part.
Right to Confirm Privacy Compliance: You can contact our support team at any time to confirm that we are adhering to our policy of not collecting facial information, facial recognition data, or biometric data. We will provide you with a clear, transparent response regarding our data handling practices, including details about our AI technology, data processing workflows, and security measures. We are happy to answer any questions you may have about how we protect your facial privacy and personal data, and we will provide you with any additional information you request to ensure your peace of mind.
Right to Lodge a Complaint: If you have concerns about our privacy practices, including any belief that we may have collected facial information or biometric data (which we prohibit), you have the right to lodge a complaint with our support team. We will investigate your complaint promptly (within 3-5 business days), conduct a thorough review of our practices related to your concern, and provide you with a detailed explanation of our findings and any corrective actions taken. If you are not satisfied with our response, you may also lodge a complaint with the relevant data protection authority in your jurisdiction.
We may update this Privacy Policy from time to time to reflect changes in our service, technology, or privacy practices, or to comply with applicable laws and regulations. Any updates will continue to emphasize our unwavering commitment to not collecting facial information, facial recognition data, or biometric data—and will never weaken our privacy protections or introduce practices that could compromise your facial privacy. When we make changes, we will update the "Last Updated" date at the bottom of this Policy and notify you through the App (e.g., via a pop-up notification) if the changes are significant. We will also provide a summary of the key changes, with particular emphasis on any updates related to facial privacy or data protection.
We encourage you to review this Policy periodically to stay informed about how we are protecting your information. By continuing to use Renew after any updates to this Policy, you acknowledge that you have read, understood, and agreed to the revised terms—including any updates to our commitment to not collecting facial information.
If you have any questions, concerns, or requests regarding this Privacy Policy, our practices related to facial information and biometric data, the privacy of individuals depicted in your photos, or the privacy practices of Renew in general, please contact us at any time via email:
Support Email: renew.support@outlook.com
We will respond to your inquiry as soon as possible, typically within 3-5 business days. Our support team is trained to handle privacy-related inquiries with the utmost care and attention, and we have dedicated privacy specialists available to address any questions or concerns you may have about our "no facial data collection" policy. If you have concerns about potential facial data collection (which we prohibit), we will investigate the matter immediately, conduct a thorough review of our practices related to your concern, and provide you with a detailed, transparent explanation of our findings and any corrective actions taken to address your concerns fully. Your trust is our priority, and we work tirelessly to ensure that your privacy—including the privacy of your facial data and the facial data of all individuals in your photos—is protected at all times.
Contact Us: renew.support@outlook.com